Develop a solution for car dealerships that enhance the attendance experience of the engineers with their clients during the car maintenance process.
The main goal of this project layed in creating a new experience of filling a bureaucratic form with client personal and vehicle data, in a agile and meaningful interaction supervised by the engineers.
To better understand the problem, I went on ground where the interactions took place. There, I made some observations and exploratory research. On of the main findings was identifying the steps of this engineer/client interaction.
With quite a few insights on deck, I started testing most promising solutions.
This design was made with Adobe Fireworks and prototyped with MarvelApp.
With structure ready, I created some high fidelity prototypes. Chose to combine gamification principles with a wizard design pattern. Give it a try:
Prototype made through Sketch Mirror
Design made with Adobe Fireworks
Motion and micro interaction helps telling a history, bringing more meaning into user's and system's actions. I exploited this subject documenting it in a clean way, so developers could had in hands broad references to work with.
This animation was made with After Effects
Car dealerships of the follow brands uses this application daily: